Frequently Asked Questions
Creating an account is not necessary but it does allow you to manage your order or any future orders.
Yes. Please note that each subscription must be ordered separately if shipping to different addresses. Please also include the receiver’s email address in the “Order Notes” under the shipping address section so they can receive their free digital edition.
Once you receive notice that the order is complete, it should take about 5-7 days. For international orders, it should take about 2-3 weeks.
Unfortunately, we cannot accommodate resending items to those who put in the wrong shipping address. Please double check that the information is correct before purchasing a subscription and/or an issue. If you have an account with us, you can update your information by logging in.
Please email us your order number and new shipping address at [email protected] and we will update your information for you. If you have created an account with us, please notify us when you do update your address. Our systems do not automatically update your information.
Going forward we are switching our subscription model from the pay-per-issue to the one time annual rate payable in a single installment of $56 plus shipping, so you will need to purchase a new subscription and cancel your existing subscription experiencing the payment failure.
Every shipment is sent with a tracking number. Please check with the carrier (UPS, USPS, etc…) first before contacting us. Please make sure that the shipping address you’ve provided is able to receive packages (Amazon ships our magazine in a box.) If all else has failed, please contact us at [email protected] and we’ll do the best we can to help you out.
Yes there is a digital edition of Eight by Eight magazine. Please go here for more information. If you purchased a print subscription, you will get an email to receive free access to the digital edition.
Please refer to our Guidelines for Submitting Contributed Articles.
For advertising, sponsorship, special project and partnership inquiries, contact us at [email protected]