Frequently Asked Questions


Do I need to setup an account to make a purchase?

Creating an account is not necessary but it does allow you to manage your order or any future orders.

Can I order gift subscriptions?

Yes. Please note that each subscription must be ordered separately if shipping to different addresses. Please also include the receiver’s email address in the “Order Notes” under the shipping address section so they can receive their free digital edition.

How long will it take to receive my order?

Once you receive notice that the order is complete, it should take about 5-7 days. For international orders, it should take about 2-3 weeks.

Oops, I put in the wrong shipping address. What do I do?

Unfortunately, we cannot accommodate resending items to those who put in the wrong shipping address. Please double check that the information is correct before purchasing a subscription and/or an issue. If you have an account with us, you can update your information by logging in.

I'm trying to update my payment details online, but can't find where to do it.

 Going forward we are switching our subscription model from the pay-per-issue to the one time annual rate payable in a single installment of $56 plus shipping, so you will need to purchase a new subscription and cancel your existing subscription experiencing the payment failure.

Is there a digital edition of Eight by Eight magazine?

Yes there is a digital edition of Eight by Eight magazine. Please go here for more information.  If you purchased a print subscription, you will get an email to receive free access to the digital edition.